Terms of Service

By accessing or using the NomaCare website (nomacarehealth.com) or creating an account, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the website. We may update these Terms; the updated version will appear on this page with a new effective date.

NomaCare is a medical-tourism care-coordination service. We help patients in the United States identify and arrange care at partner hospitals in China — including consultations, reservations, and coordination of travel-related logistics. We are not a healthcare provider, and we do not provide medical advice, diagnosis, or treatment.

Nothing on this website constitutes medical advice. Information about procedures, hospitals, pricing, and outcomes is provided for general informational purposes only and may not reflect your individual circumstances. Always consult a qualified medical professional before making health decisions. Treatment is provided by the partner hospital, not by NomaCare, and is subject to the hospital’s own terms and consent process.

Creating an account requires accurate and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use. Accounts are available to individuals 18 years or older; the website is not intended for anyone under 13.

Free consultations are an introduction to NomaCare and do not create any obligation to purchase services. You may submit a list of the packages you are interested in through our inquiry form; a member of our care team will contact you within one business day to review your selection, discuss pricing, and answer your questions. No payment is required to submit an inquiry or to reserve your preferred dates. You only pay once your plan is ready — and if your plans change, the refund and cancellation terms in the Payments section below apply.

You agree to provide accurate health and contact information, to use the website lawfully, and not to:

• Misrepresent your identity or medical history;
• Attempt to access another user’s account or our systems without authorization;
• Upload malicious code or interfere with the operation of the website;
• Use the website for any unlawful purpose.

Prices shown on the website are transparent, all-inclusive fixed prices in US dollars. Your final price is confirmed with your concierge before you commit. Submitting an inquiry and reserving your dates are free of charge and do not create any obligation to purchase — you only pay once your plan is ready.

Cancellations and refunds (counted back from your scheduled service date):

• 14 or more days before your service date — full refund (100%);
• 7–14 days before your service date — 90% refund (a 10% service fee is retained);
• Within 7 days of your service date — 50% refund;
• On or after your service date — no refund;
• Force majeure (documented travel disruption or medical emergency) — full refund, less the actual payment-channel fees.

Approved refunds are returned to your original payment method. Early-bird pricing, when offered, applies to payments made within the promotional window shown at checkout.

The website content — including text, graphics, logos, and design — is owned by NomaCare or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works without our written permission.

The website and services are provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by law, NomaCare is not liable for indirect, incidental, special, or consequential damages, or for any loss arising from your use of the website, your consultation, or treatment provided by partner hospitals. Because medical care is delivered by independent hospitals, NomaCare does not guarantee specific medical outcomes.

You agree to indemnify and hold harmless NomaCare and its team members from claims, damages, and expenses arising out of your use of the website or your violation of these Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising from these Terms or the website will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and you waive the right to participate in a class action. Either party may seek injunctive relief in a court of competent jurisdiction. If the arbitration provision is held unenforceable, disputes will be resolved exclusively in the state or federal courts located in Delaware.

If you are a consumer in a jurisdiction that does not permit mandatory individual arbitration, this section may not apply to you.

We may revise these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Questions about these Terms: contact@nomacarehealth.com