Frequently Asked Questions

NomaCare helps patients in the United States coordinate medical care at partner hospitals in China — from dental and full-body checkups to cosmetic procedures. We arrange consultations, reservations, and on-the-ground coordination so you know what to expect before you travel.

Yes. Booking a consultation through the website is free and there is no commitment. During the consultation we discuss your needs, suitable treatments, partner hospitals, and pricing.

Click "Get Started" to begin — browse our transparently priced packages, or choose a free consultation and connect with us by video call (Calendly), WhatsApp Business, or email.

Our current partners include Foresea Life Insurance Nanning Hospital and Bole Dental in Nanning, China. The hospital list is available on the Hospitals page and grows over time.

Submitting an inquiry is always free. If you later decide to reserve a treatment package, a $100 refundable deposit secures your booking and lets us arrange your hospital appointment and tailor your treatment plan. Your deposit is fully refundable (minus the payment processing fee) until you pay the remaining balance.

There is no charge to submit an inquiry or talk to us. If you decide to reserve after your consultation, a $100 refundable deposit secures your booking, and the remaining balance is arranged with your concierge before you travel. We will walk you through the exact payment steps before you commit.

We use encryption in transit and industry-standard access controls. Information about your treatment preferences is treated as confidential and only shared with partner hospitals as needed to arrange your care. See our Privacy Policy for full details.

Your $100 deposit is refundable (minus the payment processing fee) until you pay the remaining balance. After the balance is paid, cancellations are refundable as follows: at least 14 days before departure, 90%; 7–14 days before departure, 50%; within 7 days, non-refundable. Full details are provided by your concierge and in your confirmation.

Your concierge coordinates follow-up communication with the hospital and can help arrange records, prescriptions, or additional appointments. Treatment itself is provided by the partner hospital.

No. NomaCare coordinates care; it does not diagnose or treat. All medical decisions are made between you and the partner hospital’s qualified medical professionals.